Thank you for subscribing to MYTPTD. We are dedicated to providing a high-quality, paperless experience for Karnataka Education Department personnel to manage tour plans and tour diaries. Please review our policies regarding account cancellations and subscription refund requests below.
1. Cancellation of Subscription
You can choose to cancel or deactivate your active subscription at any time. When you request a cancellation, your access will be modified at the end of the billing period, or immediately if a refund is processed. To initiate a cancellation, please email us directly or manage your plan via your profile dashboard settings.
2. Refund Request Rules & Timing Window
Refunds are subject to the following guidelines:
- Email Channel Only: Refund requests are accepted and processed only via email to admin@mytptd.com. Requests submitted through other channels (such as WhatsApp, phone support, or feedback forms) will not be valid for refund processing.
- 7-Day Trial Window: You must request a refund strictly within 7 days from the subscription start date. No refunds will be provided for requests sent after 7 days from the date of subscription purchase.
3. Pro-Rata Deductions for Usage
If you request a refund within the eligible 7-day window and have utilized the service during that time, we will deduct a proportional fee based on the number of active days used. The deduction daily rate is calculated by dividing the subscription plan price by the total plan duration days.
Proportional Refund Examples:
- Quarterly Plan (₹200 for 3 months / 90 days): The daily rate is approximately ₹2.22 per day. If a user requests a refund after using the app for 3 active days, a deduction of ₹6.66 will be made, resulting in a refund of ₹193.34.
- Six-Month Plan (₹300 for 6 months / 180 days): The daily rate is approximately ₹1.67 per day. If a refund is requested after 5 active days, a deduction of ₹8.35 is made, resulting in a refund of ₹291.65.
- One-Year Plan (₹500 for 12 months / 365 days): The daily rate is approximately ₹1.37 per day. If a refund is requested after 6 active days, a deduction of ₹8.22 is made, resulting in a refund of ₹491.78.
4. Refund Processing Time
Once a valid refund request is received and verified, it will be approved within 2-3 business days. The refund amount will be credited back to your original payment method (Credit Card, Debit Card, UPI, Net Banking, etc.) within 5 to 7 business days, subject to standard bank processing delays.
5. Account Status After Refund
Once a refund is processed, the active subscription plan associated with your user account will be deactivated. Your account will be reverted to either a free trial state or an inactive account status, and access to premium options will be disabled. Your saved data, such as past tour diaries or plans, will be preserved in accordance with our data retention rules, allowing you to access them if you choose to subscribe again in the future.
6. Support Contacts
BSMART Solutions
Plot No 23, Shri Shivayogi Siddarameshwar Nagar, Near Syed Chincholi Cross, Kalaburagi, Karnataka, India - 585104
Email (Refunds & Admin): admin@mytptd.com
General Support Email: admin@mytptd.com
Support Phone: +91 948 3333 159